Return & Refund Policy
At Savoryxa™, customer satisfaction is an important part of our service experience. We want you to feel confident when shopping with us.
This Return & Refund Policy explains the conditions, process, and requirements for requesting returns, replacements, and refunds.
1. Return Period & Eligibility
Savoryxa™ provides a 30-day return period. You may request a return within 30 days after receiving your order.
To qualify for a return, items must meet the following requirements:
✔ The product must be returned in its original condition
✔ The item must be unused and free from damage caused after delivery
✔ Original packaging should be included whenever possible
✔ Proof of purchase or order information is required
Returns that do not meet these conditions may not be approved.
2. How To Request A Return
To begin a return request, please contact our customer service team:
📧 service@savoryxa.com
Please include:
• Order number
• Product details
• Reason for return
• Supporting photos if there is a product issue
Once your request has been reviewed and approved, we will provide return instructions.
Please do not send items back before receiving return authorization, as unauthorized returns may not be processed.
3. Damaged, Incorrect, or Defective Items
Please check your order carefully after delivery.
If your item arrives damaged, incorrect, or has a quality issue, please contact us as soon as possible.
Our team will review the information provided and assist with the next steps to resolve the situation.
4. Items Not Eligible For Return
Certain products cannot be returned due to their nature or condition, including:
• Personalized or customized items
• Perishable products
• Personal care and hygiene-related products
• Hazardous materials, flammable items, or restricted products
• Gift cards
• Clearance or final sale items
• Original shipping charges
If you are unsure whether your order qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you would like to exchange an item, the recommended process is:
-
Submit a return request for the original item
-
Wait for return approval and inspection
-
Place a new order for the replacement product
This process helps ensure faster processing and accurate fulfillment.
6. European Union 14-Day Cancellation Right
For customers located in the European Union, orders may qualify for a 14-day cancellation period.
During this period, customers may request a return without providing a specific reason.
Returned items must be:
✔ Unused and in original condition
✔ Returned with original packaging
✔ Supported by valid purchase information
This right applies separately from our standard return policy.
7. Refund Processing
After your returned item is received and inspected, we will send a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
📧 service@savoryxa.com
8. Return Shipping Information
Please contact Savoryxa™ before sending any return package.
A return authorization and shipping instructions must be provided before items are shipped back.
Company Information:
Guangzhou Xinkuang Shenyu Crystal Co., Ltd.
Email:
service@savoryxa.com
Thank you for choosing Savoryxa™.
We appreciate your trust and are committed to providing a smooth, transparent, and customer-friendly shopping experience.
